Frequently Asked Questions
All Personalization on select products begins at $20.
Please Review Copy
We use the copy provided to us, please check for typos and errors before checking out.
We do our best to assure the previewer is as accurate as possible. Minor adjustments may be made in order to ensure a proper deisgn.
Mock ups are available for an additional $5. Please view our font list and designs using our product personalizer. Your order will not go into production until you have approved your mockup.
Turn around time
We want to make sure you are happy with our products and have the best experience possible. However, due to the custom nature of our products, we do not offer refunds or exchanges. If you have an issue please email us directly at email@example.com
How long does shipping take?
We do our best to ship products within 3 business days. We use Canada Post with tracking on all orders and offer free shipping on orders over $100
How much does shipping cost in Canada / USA?
We offer free shipping over $100 in Canada and the USA. Under $100 shipping is a flat rate dependant on your location
Are all of your products food safe?
Yes. All of our products are made with food safe pure polymerized linseed oil. There are no heavy metals, solvents, or drier additives. It is completely non-toxic when in its cured and uncured state (wet or dry) and is 100% environmentally friendly
How do I care for my new wood product?
Make sure to regularly condition your new products with food safe oil and wax. See our wood care page for details!
Do you offer wholesale on your products?
Yes. We offer wholesale pricing for businesses on select products in our store – contact us for details!
Do you seal your products or provide protection against water?
Yes. Products that would most likely come into contact with water, such as cutting boards and spoons are treated with food safe oil and locally sourced pure bees wax from a local apiary
Do you offer wood types besides maple and black walnut?
No. Currently we offer these wood types because they are both readily available domestic hardwoods and function best with the types of products we offer
Do you offer an exchange or return?
No. All sales are final unless there is a stated manufacturer defect within 3 days of receiving the item