Frequently Asked Questions

How long does shipping take?

We do our best to ship products within 3 business days. We use Canada Post with tracking on all orders and offer free shipping on orders over $100

How much does shipping cost in Canada / USA?

We offer free shipping over $100 in Canada and the USA. Under $100 shipping is a flat rate dependant on your location

Are all of your products food safe?

Yes. All of our products are made with food safe pure polymerized linseed oil. There are no heavy metals, solvents, or drier additives. It is completely non-toxic when in its cured and uncured state (wet or dry) and is 100% environmentally friendly

How do I care for my new wood product?

Make sure to regularly condition your new products with food safe oil and wax. See our wood care page for details!

Personalization

We offer personalization on selected products. Turn around time is 1-2 weeks and a mock up can be added for an additional $5 cost. Due to the custom nature of our products we do not offer returns or exchanges. 

Do you offer wholesale on your products?

Yes. We offer wholesale pricing for businesses on select products in our store – contact us for details!

Do you seal your products or provide protection against water?

Yes. Products that would most likely come into contact with water, such as cutting boards and spoons are treated with food safe oil and locally sourced pure bees wax from a local apiary

Do you offer wood types besides maple and black walnut?

No. Currently we offer these wood types because they are both readily available domestic hardwoods and function best with the types of products we offer

Do you offer an exchange or return?

No. All sales are final unless there is a stated manufacturer defect within 3 days of receiving the item